Refund policy

Refund and Exchange Policy:


For refunds:

  • If your product is not to your satisfaction at the time of the delivery, please raise a return request on the ProOne website to apply for a refund.    
  • Refund requests must be raised within 2 days from the date of delivery.    
  • Customers will have to pay for shipping charges when returning the product(s) back to ProOne. ProOne will only refund the full amount inclusive of the initial shipping charges paid by the customer on orders where it is applicable.
  • If the original packaging has been damaged due to the customer’s mishandling, the value of the packaging may be deducted from your refund.


For exchange:

  • If your product(s) is damaged, incorrect, or incomplete at the time of delivery, please raise an exchange request on the ProOne website to apply for an exchange.     
  • For damaged product(s), the exchange request must be raised within 24 hours after the delivery with a picture of the damaged product(s). 
  • For incorrect or incomplete orders, the exchange request must be raised within  7 days from the date of delivery with a picture of the incorrect/ incomplete product(s). 
  • Customers will have to pay for shipping charges when returning the product(s) due for exchange back to ProOne. ProOne will only refund the initial shipping charges paid by the customer on orders where it is applicable.


Valid reasons to exchange an item:

  • Delivered order is damaged (i.e. physically destroyed or broken).
  • Delivered order is incomplete (i.e. has missing items).    
  • Delivered order is incorrect (i.e. wrong product or size).   


Conditions for exchanges:  

  • The product(s) must be unused.    
  • The product(s) must be in its original form.    
  • The product(s) must be returned in the original and undamaged ProOne packaging/box.   


How To Return an Item:


Please follow these steps carefully ensure a successful appeal for refund/ exchange.


  1. Head over to the Contact Us page. 
  2. Fill in the necessary contact details.
  3. Select the Return Request in the drop down. 
  4. State your order number and reason for return/ replacement in the message box. 
  5. We will receive your return request and contact you shortly.